Accessibility
The Broadmoor, sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”), welcomes all guests. We are dedicated to providing exceptional service from reservation to check-out. The following statement is an affirmation of our commitment to digital accessibility and inclusivity. From a conducive website to descriptions of onsite amenities and features, we wish to provide a positive experience from start to finish.
As a century-old historic property with a long reputation for service, each and every Broadmoor team member is educated with the highest expectation of extending service before asked. We are particularly cognizant of guests with special needs. Although there are accessibility regulations in place, we also pride ourselves on simply doing the right thing for all guests. There is always someone “at your service” to assist as desired.
Digital Accessibility Compliance Guidelines and Goals
The Broadmoor strives to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.2 (Web Content Accessibility Guidelines 2.2) level A + AA success criteria.
We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.
In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.
We welcome feedback and we are available to assist
If you experience difficulty accessing or navigating our websites, or have any accessibility-related questions or comments, we are listening. Please contact us at sstephens@broadmoor.com or call us at 1-800-634-7711 and request the manager for assistance 24 hours a day, 7 days a week.
The Broadmoor website may contain material from social media sites such as Youtube and Instagram, which are used to share additional content about our property, facilities and services. The Broadmoor makes no representations about the accessibility of these social media sites.
Property Features and Amenities
Accessible public entrances with a combination of ramps, doorman assistance, and ADA button-operated doors. Team members are available to assist all guests to enter and exit the property. This includes holding doors and personally escorting guests to the most suitable entrance.
Accessible route from parking area to the main entrance. All sidewalks are accessible to guests with mobility and visual disabilities. A shuttle service with lifts continuously runs from the garage and all surface lots.
Accessible registration process with assistance from team members who join guests in front of the reception area.
Accessible route from the public entrance and rooms to the registration area.
Accessible elevator.
Accessible route to the elevator from the public entrance, registration desk and rooms.
Accessible emergency exits.
Accessible public restrooms.
Space to accommodate accessible vehicles. Exclusive ADA parking is held at every door for those who wish to self-park. Valet service is available at our Main and West Hotel proper. The property also contains a very accessible garage with 875 parking spaces as well as numerous surface lots.
TTY for guest use.
Visual and audible alarms for smoke, fire and emergency.
Guest room televisions have closed captioning.
Braille signage.
Service animals are welcome at The Broadmoor.
Accessible food and beverage outlets. From bistro-style service to in-room dining, The Broadmoor offers 16 options to choose from depending on the season. All areas have accessible entrances. The bistro and
bar service are accessible. Staff approaches guests to serve. All restaurants have accessible tables for wheelchairs and/or accommodations can be made.
Accessible route to food and beverage outlets from the public entrance and rooms.
Accessible meeting and event facilities.
Accessible route to meeting and event facilities from the public entrance and rooms.
Accessible Business Center.
Accessible route to Business Center from the public entrance and rooms.
Accessible pools with chair lifts.
Accessible route to pool from the public entrance and rooms.
Accessible guest rooms
The Broadmoor offers a range of accessible guest rooms throughout the property with features including but not limited to accessible bathing features, lowered peepholes, telecommunications devices for hearing impaired guests, grab bars, and accessible toilets, sinks and vanities.
Accessible route from public entrance and registration area to accessible rooms.
The Broadmoor understands that all guests’ needs are unique, which is why this statement may not guarantee accessibility. We invite anyone who may need more information to email us at sstephens@broadmoor.com or call 1-800-634-7711. We hope to welcome you soon.